Terms & Conditions


General
  • Buyer means the person, firm or company who purchases goods from the Company
  • Company means Puppy Dog Supplies
  • Contract means the contract between the buyer and the Company for the sale and purchase of goods
  • Goods means the goods which the Company is to supply in accordance with these conditions
Basis of Sale
  • The Company shall sell and the Buyer shall purchase the Goods in accordance with these conditions, which shall govern the Contract to the exclusion of any other terms and conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document
  • No variation to these Conditions shall be binding unless agreed in writing by the Company
  • Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without liability on the part of the Company
  • Goods supplied may vary in detail from illustrations, drawings, measurements and descriptions set out in the Company’s sales literature, which are approximate and for guidance only and will not form part of the contract. Colour finishes will be maintained as accurately as possible but matching cannot be guaranteed. All terminology used in the Company’s sales literature is subject to these Conditions
  • The Company reserves the right to withdraw, improve or modify any design without prior notification. Puppy Dog Supplies cannot be held responsible for the incorrect application of any product
Orders
  • No order submitted by the Buyer shall be deemed to be accepted by the Company unless and until confirmed in writing by the Company
  • The Buyer shall be responsible to the Company for ensuring the accuracy of the terms of any order submitted by the Buyer, and for giving the Company any necessary information relating to the Goods within a sufficient time to enable the Company to perform the Contract in accordance with its terms
  • No Goods may be returned to the Company without the Company’s prior written consent and must be returned in their original packaging to ensure no damage is sustained during transit. The Buyer shall be liable for the cost of returning the Goods and for any damage to the Goods prior to receipt by the Company of such returned goods
Price of Goods
  • The price of the Goods shall be the price listed in the Company’s published price list
  • Unless otherwise agreed in writing between the Buyer and the Company, all prices are given by the Company on an ex-works basis, and where the Company agrees to deliver the Goods otherwise than at the Company’s premises. The Buyer shall be liable to pay the Company’s charges for transport
Delivery
  • Any dates quoted for the delivery of the Goods are approximate only. Time for delivery shall not be of the essence of the Contract
Refunds
  • If upon receipt of goods they are found to be faulty or damaged, the customer must inform the Company in writing within fourteen days. The Company may then request return of the goods for inspection before replacing the faulty or damaged item or offering a refund.